Legal
Terms and conditions
Draft placeholder: not yet in effect
This page outlines what the final document will cover. The full text is being prepared with legal advisers and will be published before MyTicket accepts organiser accounts or ticket sales. Nothing on this page is a binding term or a statement of compliance.
MyTicket will publish separate terms for event organisers and for ticket buyers. The final documents will cover the topics below.
01Organiser terms
Account eligibility and review, acceptable events, organiser responsibilities and use of the dashboard, embed and GatePass.
02Fees and billing
How MyTicket fees are calculated, shown and collected, and how changes are notified.
03Payments and settlement
The role of payment gateways, how organisers receive funds and how payments are confirmed before tickets are issued.
04Buyer terms of sale
What a ticket entitles the holder to, ticket delivery, transfers and admission conditions set by organisers.
05Refunds and cancellations
Responsibilities when events are cancelled, postponed or changed, and how refund requests are handled.
06Acceptable use
Prohibited activity, including fraud, ticket misuse and attempts to circumvent security.
07Availability and support
Service availability and how support works for organisers and buyers.
08Liability
The limits of each party's responsibility, subject to applicable law.
09Changes and governing law
How the terms may change and the law that applies.
Status: draft outline · Final version and effective date to be published at launch.